Frequently Asked Questions
Your order will ship in 1-3 business days from the date your order was placed, unless it is a made to order product. This will be indicted in the product description.
All U.S. packages are sent through USPS First Class Retail.
Please allow 5-7 business days for delivery from time of processing from TN.
All items are shipped securely packaged, and include a confirmation tracking number.
If items are lost, damaged, stolen or destroyed in transit, contact us by email at email@example.com as soon as possible to initiate claim with USPS.
If your item is returned because it was sent to the wrong address or undeliverable, it is not TURCHESE'S responsibility to pay shipping to resend it.
If your address is wrong and it is lost, or delivered to the wrong address, please understand that TURCHESE cannot be held responsible.
All items are final sale.
Exceptions will be made if product arrives damaged. Please notify us by email at firstname.lastname@example.org within 7 days from confirmed delivery date indicated by your orders tracking number.
At TURCHESE we respect your privacy. Your personal information and e-mail address will only be used to communicate with you regarding your order, confirming your order, notifying you of changes, updates to the site or announcing a special offer; if you've requested that service. We assure you, your e-mail address will not be made available to other companies.
Always store your jewelry in a cool and dry place.
Avoid getting your pieces wet, swimming, soaking in water and contact with chemicals.
You should apply lotion or perfume before you put on your jewelry.
Every effort is made to create the highest quality of items. Please be aware that these handmade pieces use a combination of old and new materials. They could darken naturally, or patina over time. There could be imperfections, inconsistencies and natural character which make these truly unique and one of a kind pieces. These are not indestructible.
Sterling Silver is metal alloy that contains 92.5% silver and 7.5% other metals to increase its strength. These trace metals do cause sterling silver to tarnish over time due to various chemicals in the air and on our skin. Some Sterling jewelry is intentionally blackened to bring out details, giving it an antiqued look.
A jewelry polishing cloth will remove tarnish while leaving the blackened areas. For Sterling Silver jewelry that is high polished, a liquid silver cleaner can be used.